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ChainwatchCrypto
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Contact

Seven routes, so you do not land in the wrong queue.

Different questions need different people. Pick the route that matches what you need rather than filling in one generic form and hoping.

Start a case assessmentRead the FAQ
ConfidentialRouted by subjectNo cold contact from us
Routes

Where to send it.

GeneralInvestigation supportEnterpriseSecurityLegalMediaPartnerships

General enquiries

Questions about the platform, the process, or anything that does not fit another route.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

Investigation support

About an active or submitted case. If you already have an account, messaging from inside the case keeps everything in one place and is the faster route.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

Enterprise and platform

Platform agreements, API access, screening configuration, procurement and security review.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

Security

Vulnerability reports and security questions. See the responsible disclosure policy for scope before you test anything.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

Media

Press enquiries. We do not comment on customer cases, and we will not provide statistics we cannot evidence.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

Partnerships

Integrations, referral relationships and technology partnerships.

Please tell us your name.
A valid email address is required so we can reply.

Optional — only if you would like us to reach you by phone or post.

Please tell us what you need.

Never send a seed phrase, private key or password to anyone, including us. We will never ask for them.

We never contact people out of the blue

ChainwatchCrypto does not cold-call, cold-email or approach people about losses they have not submitted to us. If somebody claiming to be us contacts you unprompted, it is not us. Read the scam guidance and report it.

Never send credentials

No message to us should ever contain a seed phrase, a private key, a password or a one-time code. There is no situation in which we need them.

Recovery scam guidance